Suchen und Finden

Titel

Autor/Verlag

Inhaltsverzeichnis



Suchen und Finden

Titel

Autor/Verlag

Inhaltsverzeichnis



Solution-Focused Management

Solution-Focused Management

von: Günter Lueger, Hans-Peter Korn

Rainer Hampp Verlag, 2006

ISBN: 9783866180987 , 470 Seiten

Format: PDF, OL

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Mehr zum Inhalt

Solution-Focused Management


 

Preface

6

Contents

8

Introduction

12

Solution-Focused Management: Towards a Theory of Positive Differences

12

Summary

12

A concept spreads in the world of consulting and management

12

Towards a Theory of Positive Differences

13

The Principle of “Finding Differences” – what is different when it works?

14

The Interactional View

17

Social Construction of Meaning

20

Solution-Focused Management

20

REFERENCES

24

Principles of Solution-Focused Work in Management and Organisations

26

Steve de Shazer – a Different Kind of Cleverness

28

Constructing the Roots of Solution-Focused Practices

30

Summary

30

Becoming a both/and practitioner

31

Complex response processes

32

Conclusions

36

REFERENCES

36

“SF-Topology”: mapping manageable solution components & contexts–

38

Summary:

38

Maps of maps and territories–

38

What’s “a solution”? The linear parts –

39

Model Questions (for the linear part)

41

Multiple causes and effects

42

Solutions - the reciprocal part –

43

Towards the core topology: combining the parts –

45

CORFU-questions

47

Some examples of applications:

47

Possible extensions of the model:

48

Conclusion

49

REFERENCES

50

Solution-Focused Transverbality: How to keep the Essence of the Solution-Focused Approach by extending it

52

Summary:

52

I ]

52

II ]

53

III ]

53

IV ]

54

V ]

55

VI ]

55

VII ]

55

VIII ]

57

IX ]

58

X ]

58

XI ]

58

XII ]

59

XIII ]

62

REFERENCES:

63

Creating Attraction – Is there a hidden secret in the miracle question?

66

Summary

66

1. Establishing attraction: Creating a preferred future by distinguishing outcome, effects and benefits.

66

2. Experiencing attraction: discovering our own influence and impact

69

3. The fuel of attraction: creating and maintaining positive” states of minds”

70

4. Creating and maintaining a big attractive picture: bringing( a new) “sense” into our lives

70

REFERENCES

71

Solution-Focused Situation Management: Finding Cooperation Quickly

72

Summary

72

Introduction

72

Method

73

Ask for a behavioural description:

74

Discussion

75

Practical exercise

77

REFERENCES

77

If it doesn’t work, be someone else!

78

Summary

78

The background

78

The Be-Do-Have Model

79

The practical part

82

Conclusion

85

REFERENCES

85

Learning how to act simply in complex situations

86

Summary

86

Introduction

86

Simplicity

86

How is simplicity useful – to managers?

87

Simplicity and Solutions Focus

87

Simplicity in action

88

How to be simple

89

Conveying simplicity

90

A functionalist perspective

91

Staying focused on what’s wanted

92

A linguistic perspective

92

Our workshop

93

REFERENCES

93

Creating Comfort Places in Discomfort Situations

94

Introduction

94

REFERENCES:

97

Research on Effects of Solution-Focused Work in Organisations

98

Effects of SF training on productivity and leadership behaviour

100

Introduction

100

Evaluation and solution-focused training approach

100

Training goals

101

Structure and timetable of the leadership training and evaluation instruments

101

Results of the evaluation study

102

Conclusion

108

REFERENCES

108

Solution-Focused leadership: The range between theory and practical application

110

Summary

110

The claim to work in a solution-focused manner

110

Description of solution-focused leadership (in literature).

111

The initial Pilot Study

113

How managers describe solution focus

113

Where solution orientation shows up

114

Results of the observations

115

Conclusions

118

REFERENCES

119

Appendix 1:

120

Observation manual

120

Appendix 2: Overview of the observation results

121

Solution-Focused Leadership

132

Solution-Focused Leadership through Appreciation

134

Introduction

134

The SF-Approach

135

To give and to receive appreciation

138

Different forms of appreciation

139

Appreciation in human evolution

141

REFERENCES

144

"Dancing with your boss” – A Solution-Focused Management Development Program

146

Summary

146

The title

146

To get the job

146

Reflection on my presentation

147

The expectations from the Management Team

148

Preparation on the training

149

The program

149

The program for the first module: “Learning how to learn”

149

The program for the second module: Solution-Focused approach of

150

management and coaching

150

The pilot

152

Evaluation scores including all the groups

152

Conclusions

152

REFERENCES

156

Advanced training for basic leadership skills

158

Introduction

158

More leadership and less management

158

Stimulation by acknowledgement

161

Stimulation by asking good questions

161

Types of questions

162

Examples

163

Stipulating by feedback and sharing responsibility

163

Solution-Focused leadership training

164

Conclusion: Advanced training methods for basic leadership skills

165

REFERENCES

166

Marketing and Sales

168

Meanings affect the heart – SF questions and heart coherence

122

Summary

122

Introduction

122

“Emotion”

122

Heart Rate Variability

123

HRV and emotion

123

The Heart/Brain System

125

Arousal vs relaxation

125

The HeartMath method

127

Heart Coherence and Solutions Talk

128

Conclusions

130

REFERENCES

130

The Use of Solutions Focus in Branded Customer Experience Implementation

170

Introduction

170

Devolving decision making to the front line

171

Solutions Focus and amplifying change processes

173

Solution Focus and the Roundtable

174

Solution Focus and Implementing Change

174

Solutions Focus and business goals

175

Solutions Focus and building on existing capabilities

176

Solutions Focus and follow-through

177

Conclusion

178

REFERENCES

179

Staging of Strategic Solutions for the Future Business

180

Summary

180

A SolutionStage "live experience" for Consultants and Trainer

181

The Backstage of the "SolutionStage"

182

Business Case: Using "SolutionStage" for developing a strategy in a big IT company

189

Conclusion

193

REFERENCES

194

Solution-Focused Improvement of the Customer Segmentation Process1

196

The Approach

197

The Implementation Struggle

198

Marketing Sales Management

198

Official Goals

198

Hidden Agenda

198

The Solution

199

Helpful Meetings

200

Key SF Learnings

202

Conclusion

202

REFERENCES

203

Using Solutions Focus in an Effective Sales and Influencing Process

204

Summary

204

Client Briefing

204

Workshop Format

205

Building Rapport

207

Success in Selling

208

More “Small Steps”

209

Interaction with Clients

210

Conclusion

210

REFERENCES

210

Human Resource Management

212

Solution-Focused Assessment: New Ways of Developing HRInstruments

214

Summary

214

Effects of HR instruments

215

The creation of a "non-changeability trance" through traditional HR instruments

216

Solution-Focused Assessment

218

Standardised HR instruments

219

Assessment criteria – a different use of language

221

Qualitative instruments

222

Process-oriented assessments

222

Summary

223

REFERENCES

223

Making performance rating relevant, informative and meaningful

224

Abstract

224

Background

224

Solution-focused rating

225

Solution-focused rating – the supervisor’s perspective

227

Fairness, or how to be "objective“

228

Fear of conflict and/or communication breakdown

228

Disappointed expectations

229

Solution-focused rating – the employee’s perspective

229

Employee self-assessment

230

A useful frame

231

Other benefits

232

Conclusion

233

REFERENCES

233

How Solution Focus can improve recruiting processes

234

Summary

234

Aim

234

Method

234

The problem

235

Interviews

235

Workshop

238

Participants evaluation

240

Final comment

241

REFERENCES

241

Solution Focus in Organisational Development

242

Organisational Consulting as a Field for the Solution-Focused Approach

244

Models in the helping professions and the contribution of the Solution-Focused approach

245

The development of organisational consulting

247

REFERENCES:

250

“5 to 1”: Systemic Solution-focused Change Management

252

Introduction

252

“5 to 1”: Initial Situation

252

Excursus “The Logic of Solution-focused Consulting”

254

Project-specific Application of the Solution-focused Logic

257

Primary Intervention: Some Basic Thoughts on the Conduction of Individual

258

Interviews

258

Example of a Solution-focused Workshop Design

262

Conclusion

265

Outlook

266

REFERENCES

266

Initiating Organisational Development

268

Summary

268

Background

268

Useful strategies of implementation: The development

269

Development of useful strategies of implementation: The result

270

A tool to support organisational change

273

Conclusion

275

REFERENCES

276

Management’s Role in Building SF-Programs

278

Summary

278

Context for Solution-Focused Work in Child Welfare

278

Overview of Sample

279

Agency A

279

Agency B

281

Agency C

283

Recommendations: Community-at-Large

284

Recommendations: Funding/Regulating Bodies

284

Recommendations: Internal Staff

285

Summary

285

REFERENCES

285

Designing Resource-Oriented Learning Architectures

288

Summary

288

Introduction

288

SF Learning Principles

289

SF Learning Cycles

291

Pre-course learning

292

Self-Assessment and Preparation

293

Contracting / Goal Negotiation

293

Introduction to Training Units

294

Use of Scaling in Training Units

294

SF Case work

295

Conclusion

296

REFERENCES

296

The Formula for Resourceful Evaluation of Training and Coaching

298

Summary

298

An attempt to explain “attention” and why it is so important where you focus it

299

Guiding people’s attention to where it is most beneficial

299

Evaluation as a valuation of what is already there in the everyday environment

300

of the learner

300

Asking helpful questions

301

Guideline for an ideal evaluation process

302

Preparation and pre-evaluation

302

Review during the process:

304

Post-evaluation:

305

Conclusion:

305

REFERENCES

306

Solution-Focused Error Management

308

Summary

308

Introduction

308

Solution-Focused Approach in Error Management

310

Conclusion

314

REFERENCES

316

Using SF to accelerate a performance and development culture

318

Summary

318

Context

318

Key Initiatives

319

How we approached these initiatives

320

Applying SF and the ripple effect in each initiative

320

Avoid tick list Self-sufficiency Staff satisfaction

321

Evidence of the interactions spreading – the ripple effect in action

322

Conclusions

324

REFERENCES

324

Appendix A: Speed-coaching activity and briefing

325

SF-Conflict Management and Conflict Consulting in Organisations

328

Introduction

328

A solution-focused approach to conflicts

328

Solution-focused conflict consulting in companies

328

Case study

330

Summary

334

REFERENCES:

335

The SySt-Model of the Solution Focus

336

An example of a Solution Geometric Interview with conflict parties in an organisation

336

Summary:

336

The SySt-Model

336

The SySt-Model of the Solution Focus: Solution-Focused SySt

338

What are the criteria of the solution focus?

341

Case Example: A Situation of Stalemate within an Organisation

345

Conclusions

348

REFERENCES:

349

Solution-Focused Peace Building

350

Introduction

350

How I learnt to stop worrying and love conflicts

350

Conflicts in Northern Ireland

351

Kosovo

352

Actionable knowledge

352

Solution-Focused Peace Building in Antwerp – Belgium

353

Democratic Republic of Congo

353

Conclusion

354

REFERENCES

354

Project Management

356

The role of SF within complex change projects - ‘Coachulting’

358

Introduction

358

Why do IT-related or complex projects fail?

359

At what levels to coach a crew for the race?

360

How can change be smooth and efficient?

361

Unfreezing – Initialise/Concept-Phase

362

Coaching

362

Moving / Mobilise & Realise-Phase

364

Consulting

364

Refreezing / Stabilise-Phase

364

on the job Training

364

Conclusion

365

REFERENCES

366

Turning clients into customers for change - the art of platform building

368

Summary

368

The Platform Tool

368

Building the Platform

369

Platform Building in Practice – A Case Study

370

Conclusion

373

REFERENCES

373

Solution-Focused Work and Systemic Structural Constellations (SySt) for lasting solutions in complex projects

374

Summary

374

1. Project management methods have their limits

374

2. Prodyn: a model for integrative use of solution-focused approach and

375

Systemic Structural Constellations (SySt) in complex projects

375

3. What are the special benefits of Systemic Structural Constellations (SySt) in

376

project organizations?

376

4. Accompanying the project through the whole process: essential factors for

376

lasting benefits

376

5. How we combine Solution-Focused elements with Systemic Structural

378

Constellations (SySt)

378

6. Specific conditions for working with SySt in organizations - What helps to

379

build trust?

379

Conclusions

380

REFERENCES

381

Aligning Large Multi-Cultural Teams Performance With A Solutions Focused Approach

382

Summary

382

What is alignment?

382

Applying the performance process

385

not

389

Performance Alignment - development experience

393

Conclusion

393

REFERENCES

393

SF-Lean Management in Offices: How to speed up and improve your Office Work

396

Summary

396

Digging for Treasures

396

The Seven Office Pitfalls

397

Background Information: Lean Management and Kaizen

398

Principles of Solution Focus

398

Core Questions of Solution-Focused Action

400

Reaping the Benefits of Solution-Focused Lean Management

400

Motivational Aspects: Self-Responsibility and Leadership

401

How to Speed up and Improve Office Work

401

Conclusion

404

REFERENCES

404

When Profit-Ability-Teams Outmatch the Business Process Back in Business with Solution Focus

406

Introduction

406

Need to start-up instead of further development

406

How is it done?

407

Change Management Goals

407

The Publishing Industry

408

Using Solution Focus Questions

408

Creating Profit Ability Teams (PAT)

409

Entrepreneurial Thinking – Entrepreneurial Behaviour

410

Conclusions and Appreciation of the Solution Focus Approach to Workflow

412

Projects

412

REFERENCES

413

Collaboration in business networks: How the solution focus approach improves cooperation and results

414

Abstract

414

Introduction

415

Methods

416

Success factors in business

418

Practical experience

420

REFERENCES

422

Solution Focus as a Way to Break Through Complexity

426

Introduction

426

The Goal – the Situation

426

Theoretical Background

427

The Process

427

Customer Feedback

429

Conclusion

430

REFERENCES

430

Random Micro Solution-Focused Work - Or why a random coaching machine might be a better coach

432

Summary

432

Improvisation Skills for SF Coaches

438

Introduction

438

The Improviser’s Advantage

438

The Skills You Need

438

How these connect to SF coaching skills

439

One minute rants

439

Spontaneously good ideas

440

Paying Attention

440

Learning to concentrate

441

Usefulness of drama

442

Paradox

442

A Coaching Programme for Professional Reorientation

444

Summary

444

“CreateFuture” – the programme

445

Definition and development of the programme

445

Individual coaching

447

How to build up self-confidence and communication skills within coaching

448

How to build a personal profile

449

Team coaching

450

Supervision

450

Situation after 9 months

451

Internal and external quality control

451

REFERENCES

452

Working in Partnership to Introduce Solutions Focus Coaching as a Management Tool: A Case Study

454

Summary

454

Introduction

454

Company Background, Environment of Change

455

What Happened?

455

What worked well?

457

Conclusion

459

REFERENCES

459

APPENDICES

459

OSKAR Model

460

Fraying Rope Rescue

461

Introducing Solutions Focus as a Management Tool:

462

Reflecting as a new solution-focused service for clients?

464

Summary

464

What we (currently) mean by “reflecting”

464

Reflecting - a short history

465

How we do “reflecting” (as reflecting.ch team)

467

Our fascination with reflecting

470

Authors

474